Privacy Policy
Last updated: December 31, 2025
1. Introduction
Welcome to GlameBeauty CRM (“GlameBeauty,” “Glame,” “we,” “our,” or “us”). GlameBeauty CRM is a software-as-a-service (SaaS) platform designed to support beauty, wellness, and service-based businesses in managing customers, appointments, payments, marketing, communications, and business operations.
We are committed to protecting privacy and maintaining transparency regarding how information is collected, used, stored, and safeguarded. This Privacy Policy explains our practices when you access or use our website, applications, and services (collectively, the “Services”).
By accessing or using GlameBeauty CRM, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information you voluntarily provide, including but not limited to:
- Full name
- Business name
- Email address
- Phone number
- Billing and payment information
- Login credentials
- Customer data uploaded or managed within the CRM
- Communications with our support or operations teams
2.2 Information Collected Automatically
When you use our Services, we may automatically collect:
- IP address
- Device type, browser type, and operating system
- Usage data (pages visited, features accessed, timestamps)
- Cookies and similar tracking technologies
2.3 Customer Data (Data You Control)
GlameBeauty CRM processes customer data on behalf of business users. This may include:
- Client names and contact details
- Appointment history
- Notes, preferences, and service records
Business users remain the data controllers and owners of customer data. GlameBeauty CRM acts solely as a data processor and does not claim ownership over such data.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Services
- Create and manage user accounts
- Process subscriptions and payments
- Enable CRM features, including communication and notification tools as configured by businesses
- Improve performance, functionality, and user experience
- Communicate service updates, security alerts, and support responses
- Comply with legal and regulatory obligations
- Detect, prevent, and address fraud, abuse, or unauthorized access
We do not sell or rent personal data.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users
- Store user preferences
- Analyze usage and improve performance
- Support analytics and marketing tools (e.g., Facebook Pixel, Google Analytics)
You may disable cookies through your browser settings. However, some features of the Services may not function properly.
5. Sharing and Disclosure of Information
We may share information only under the following circumstances:
- Service Providers: With trusted third-party vendors such as hosting providers, payment processors, analytics services, and customer support tools
- Legal Obligations: When required by applicable law, regulation, court order, or governmental request
- Business Transactions: In connection with a merger, acquisition, restructuring, or sale of assets
We do not disclose personal data for unauthorized advertising or resale purposes.
6. Data Security
We employ industry-standard administrative, technical, and organizational safeguards to protect data, including:
- Secure infrastructure and encrypted connections
- Access control mechanisms
- Regular monitoring, updates, and security practices
While no system can guarantee absolute security, we take reasonable and appropriate measures to protect information.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide and maintain the Services
- Meet legal, regulatory, accounting, or contractual obligations
- Resolve disputes and enforce agreements
Users may request account closure and data deletion, subject to applicable legal requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal data
- Request correction of inaccurate information
- Request deletion of data
- Withdraw consent
- Object to or restrict certain processing activities
Requests may be submitted using the contact details provided below.
9. Third-Party Services and Integrations
GlameBeauty CRM may integrate with third-party services, including but not limited to:
- Meta / Facebook
- Google services
- Payment gateways
- Messaging, notification, and communication tools
Third-party services operate under their own privacy policies. GlameBeauty CRM is not responsible for their data practices.
10. Children’s Privacy
GlameBeauty CRM is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
11. International Data Transfers
Information may be processed or stored on servers located outside your country of residence. By using the Services, you consent to such transfers in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.
Continued use of the Services after changes constitutes acceptance of the updated policy.
14. Do Not Disturb (DND) & IVR Communication Disclaimer
GlameBeauty CRM provides integrated communication tools, including IVR systems, call management, messaging, and related features, solely as a technology service provider.
- GlameBeauty CRM does not independently initiate calls, IVR interactions, or messages
- All communications are configured, initiated, and controlled by business users
- Responsibility for obtaining customer consent and complying with DND, telecom, and communication regulations rests entirely with the business using the platform
Customers wishing to stop communications should contact the respective business directly.
15. Notification Services Disclaimer
GlameBeauty CRM provides notification services (including app notifications, email alerts, SMS reminders, and system messages) strictly as a technical enablement service.
- Notifications are triggered based on business-defined settings or actions
- GlameBeauty CRM does not control content, recipients, frequency, or timing
- Businesses are solely responsible for consent, compliance, opt-outs, and regulatory adherence
GlameBeauty CRM is not liable for misuse or non-compliant communications initiated by businesses.
16. Compliance & Platform Readiness
This Privacy Policy and associated disclosures are structured to ensure:
- Clear establishment of GlameBeauty CRM as a SaaS technology provider
- Defined responsibility of businesses for communications, notifications, and customer consent
- Reduced liability related to messaging, IVR, email, SMS, and notification services
- Alignment with Meta (Facebook), Google, telecom providers, and third-party platform requirements
- Support for future audits, regulatory reviews, and platform verification processes
By using GlameBeauty CRM, businesses agree to operate the platform in compliance with applicable laws, regulations, and communication standards.
17. Acceptable Use, Anti-Spam & Account Enforcement
GlameBeauty CRM is provided exclusively for legitimate business use by beauty, wellness, and service-based professionals. Personal, unlawful, or abusive use of the platform is strictly prohibited.
To maintain platform integrity, security, and compliance, GlameBeauty CRM reserves the right to monitor usage patterns and take enforcement action where necessary.
Prohibited Activities Include, but Are Not Limited To:
- Sending unsolicited, deceptive, or spam communications via SMS, email, IVR, calls, or notifications
- Misuse of customer data without proper consent
- Excessive or abusive messaging that violates applicable laws, DND regulations, or platform policies
- Use of the Services for illegal, fraudulent, or misleading purposes
- Activities that may harm GlameBeauty CRM, its users, third-party partners, or platform reputation
Account Suspension or Blocking
GlameBeauty CRM reserves the right, at its sole discretion, to:
- Temporarily suspend or permanently block user accounts
- Restrict access to communication or notification features
- Terminate Services without prior notice
if we reasonably determine that a user or business:
- Engages in spam, abuse, or non-compliant communication practices
- Violates this Privacy Policy, Terms & Conditions, or applicable laws
- Poses a risk to platform security, compliance, or third-party integrations
Such actions may be taken without liability to GlameBeauty CRM.
Business-Use-Only Notice
GlameBeauty CRM is intended solely for business operations. Any use outside of professional business purposes is unauthorized and may result in immediate account termination.
Contact Information
For questions, concerns, or privacy-related requests, contact: